Terms and Conditions

Terms and Conditions

Last updated: February 18, 2026

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MikroMES, Israel.
  • Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • Country refers to: Israel.
  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
  • Free Tier refers to the permanently free subscription option with limited capacity and usage, available indefinitely at no cost.
  • Free Trial refers to a limited period during which You may access the paid Subscription Service at no charge, as specified at the time of signup.
  • Promotions refer to contests, sweepstakes or other promotions that may be offered through the Service.
  • Service refers to the MikroMES software-as-a-service platform, accessible through the Website and associated subdomains (e.g., app.mikromes.com), including all features, functionality, content, subscriptions, and services offered by the Company.
  • Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to MikroMES, accessible from https://mikromes.com and its associated subdomains (e.g., app.mikromes.com) provided by the Company.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Business Use Representation

You acknowledge that the Service is a business tool intended for professional use in manufacturing and industrial operations. By subscribing to or using the Service, You represent that You are using the Service for business or professional purposes, not as a consumer. If You are an individual, You represent that You are acting in Your capacity as a business owner, employee, contractor, or professional user.

Nature of Service

MikroMES is a pure software-as-a-service (SaaS) platform. The Service is entirely automated and self-service. Account provisioning, setup, data processing, and all core functionality are performed automatically by the software without any human intervention. No manual setup, consulting, or human-driven services are involved in the delivery of the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may request deletion of Your Account at any time by contacting Us at support@mikromes.com. Upon deletion of Your Account, Your right to use the Service will cease immediately.

Content

Your Content

Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. This license continues even after You stop using the Service, but only for Content that was shared with other users or made public prior to termination.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Prohibited Content

You agree not to post, upload, or transmit any Content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party
  • Contains software viruses or any other code designed to interrupt, destroy, or limit the functionality of any computer software or hardware
  • Constitutes unsolicited advertising, promotional materials, spam, or any other form of solicitation
  • Impersonates any person or entity or misrepresents Your affiliation with a person or entity
  • Contains personal information of others without their consent

Content Removal

The Company reserves the right to remove any Content that violates these Terms, is otherwise objectionable, or may expose the Company to liability, at its sole discretion and without prior notice. The Company is not obligated to monitor Content but may do so at its discretion.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable local, national, or international law or regulation
  • Exploit, harm, or attempt to exploit or harm minors in any way
  • Transmit any material that is defamatory, obscene, or otherwise objectionable
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service or any other systems or networks
  • Use any robot, spider, or other automatic device to access the Service for any purpose
  • Introduce any viruses, trojan horses, worms, or other harmful material
  • Collect or harvest any personally identifiable information from the Service
  • Use the Service in any manner that could disable, overburden, damage, or impair the Service

Subscriptions

Payment Processing and Merchant of Record

Our order process is conducted by our online reseller Paddle.com Market Limited (for customers outside the United States) or Paddle.com Inc. (for customers in the United States). Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles returns. When you make a purchase, "Paddle.com" will appear on your bank or credit card statement. For more information, please see Paddle's Buyer Terms and Privacy Policy.

Subscription Period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription.

IMPORTANT: AUTOMATIC RENEWAL

At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it. By subscribing, You authorize Us to charge Your payment method on a recurring basis without requiring Your prior approval for each recurring charge, until You cancel Your Subscription.

Subscription Cancellations

You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company at support@mikromes.com. Upon cancellation, You will retain access to the Service until the end of Your current Subscription period. For information about refund eligibility, please see Our Return and Refund Policy.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period. The Company will provide You with reasonable prior notice of any change in Subscription fees.

Refunds

Refunds for paid Subscriptions are governed by Our Return and Refund Policy, available at https://mikromes.com/refund-policy. The Refund Policy describes the refund windows, procedures, and conditions applicable to your Subscription. In the event of any conflict between this Section and the Refund Policy, the Refund Policy shall govern with respect to refund eligibility and procedures.

Free Trial

The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time. The duration of the Free Trial will be specified at the time of signup.

You may be required to enter Your billing information in order to sign up for the Free Trial. If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You cancelled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. This includes, but is not limited to, the Company's name, logo, visual design, trademarks, trade dress, graphics, user interface, and all software and technology underlying the Service.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

You may not copy, modify, distribute, sell, or lease any part of Our Service or included software, nor may You reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or You have Our written permission. You may not create derivative works based on the Service or any of its components.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

You acknowledge that You will not receive any compensation, credit, or royalty for any Feedback You provide. The submission of Feedback is entirely voluntary.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may do so by contacting Us at support@mikromes.com or through Your Account settings.

Effect of Termination

Upon termination of Your Account:

  • Your right to access and use the Service will immediately cease
  • We may delete or retain Your Content and data in accordance with Our Privacy Policy
  • Any provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability
  • Termination shall not relieve You of any obligations to pay fees accrued prior to termination

Indemnification

You agree to defend, indemnify, and hold harmless the Company and its Affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Service
  • Your Content
  • Your violation of any third-party right, including any intellectual property right, publicity, confidentiality, property, or privacy right
  • Any claim that Your Content caused damage to a third party

This indemnification obligation will survive the termination of these Terms and Your use of the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service during the twelve (12) months prior to the claim or 100 USD if You haven't purchased anything through the Service, whichever is greater.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of the Company, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at support@mikromes.com.

Exclusive Jurisdiction

Subject to the provisions below regarding arbitration and EU consumers, any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the competent courts of Jerusalem, Israel. You hereby consent to the jurisdiction of such courts and waive any objection to venue in such courts.

Binding Arbitration (United States Users)

If You are a resident of the United States, any dispute, controversy, or claim arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered in accordance with the rules of an established arbitration provider. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court having jurisdiction.

Class Action Waiver (United States Users)

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both You and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative, collective, or class proceeding.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Entire Agreement

These Terms and Conditions, together with Our Privacy Policy, Our Return and Refund Policy, and any other legal notices or policies published by Us on the Service, constitute the entire agreement between You and the Company regarding Your use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: